25% meer winst door het aanpakken van DOA’s

Research: 30% more profit by tackling DOAs

Erik Drissen
Erik Drissen
Business Consultant
More articles by Erik Drissen

E-book: here’s what tackling DOAs will bring you

Defects On Arrival, products and components that arrive at your customer already damaged. It is not only a major source of irritation, but also an enormous cost item and a frequent cause of reputation damage.

For many manufacturers, tackling DOAs is not yet a priority. A missed opportunity, because by tackling DOAs you can save between 2 and 5% in costs. Depending on your turnover, the damage can run into millions of euros!

A number of consequences of DOAs in a row:

  • Direct costs for repair, remanufacturing and (return) transport.
  • Additional costs for handling the complaint. For example: discussions between sales and the customer, administrative and logistic handling.
  • Claims from customers when you cannot meet the Service Level Agreement (processes, machines and software that come to a standstill as a result).
  • Lost sales due to customers selecting a different supplier next time.
  • Reputational damage because your customer shares negative experiences with potential customers.

Download the e-book and increase your profits by tackling DOAs too

Prof. Dr. Walther Ploos van Amstel, together with Faes, investigated a few years ago what costs Defect on Arrival’s (DOA’s) bring along and what this can mean for your company.

Do you want to finally tackle DOAs properly? Download the e-book via the form below and read all about it!

Download the e-book

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